Welcome to Ha Long Bay

Terms & Conditions

Thank you for your interest in HaLongTourVietNam Organization. Please read the terms and conditions carefully before booking with us. When booking reservation is confirmed by telephone, email, website forms or signing booking forms, this means you have read and accepted the terms of our booking conditions on behalf of all persons in the party.

In this booking form the word “Company” refers to Halongtourvietnam.org. “Consumer” means you, the person who agrees to buy the tour or any person on whose behalf you agree to purchase the tour and who is listed on the Reservation Form. The word “Tour” refers to the trip being booked by the consumer.


1. The Contract


A. Formation of the Contract
No contract shall arise until the Company has received
(i) completed online payment form
(ii) full payment or deposit for the Tour

B. Termination of the contract:
The Company reserves the right to terminate this Contract if the behavior or conduct of a Consumer either prior to or during a Tour is likely to endanger the safety or well being of other Consumers in his company or that of the Consumer himself. When the contract is cancelled in such cases, normal cancellation charges apply as set out below. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or cause delay or diversion to any means of transportation, you agree to fully indemnify the Company against any claim (including legal costs) made against the Company by or on behalf of the owners of such accommodation or the operator of such means of transportation.

2. Deposit/Payment Online

Full payment is not required at time of booking online (If the Booking is over one month to go). Customers only pay in advance as deposit US$ 100, US$ 200, US$ 300 or US$ 500 when consumer decides to book/confirm the Booking via website or email (depend on the value of the cruise packages. Larger than US$ 500 may be required). The balance will be paid on arrival by customers (Credit Card or Cash: US$ or VND)

When customers confirm the Booking less than one week to go. Full payment is requested.
Payment must be made by major credit card (Visa Card, Master Card, JCB, Unionpay & American Express) via Auto Online Payment System (your Credit Card`s information will be secured strictly by Master Card Corp). All payment transactions are processed automatically by machine, not by human.

3. Cancellations

A. Cancellation by the Company
(i) If the Tour is not paid for by the due date, the Company shall have the right to cancel the Tour. If the Company, at the request of the Consumer, agrees to delay cancellation of the Tour then, if the Company subsequently cancels for non-payment, the cancellation charges set out in Clause 4B shall apply and be payable by the Consumer.

(ii) In the event that the Company does not receive the minimum number of bookings to provide a Tour, the Company shall be entitled to cancel or curtail a Tour at any time up to 1 week prior to the arrival of the Consumer. The company will offer an alternative date for the tour should this arise and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Company shall notify the Consumer within seven days of cancellation or curtailment necessitated by the foregoing circumstances.

B. Cancellation by the Consumer
Cancellations will be charged as follows:
100% money back if canceled by itself ( Halongtourvietnam.org ) such as bad weather conditions… (100% money refunded)
Over 7 days: 0% of the cost of the Tour is forfeited
Less than 7 days: 25% of the cost of the Tour is forfeited
Over 72 hours: 50% of the cost of the Tour is forfeited
Less than 48 hours: 100% of the cost of the Tour is forfeited (no show)

Inclusions and Exclusions

Prices DO Include: Transfers, tours/cruises, car or bus hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. 

C. How to refund?
All money (following cancellation policy) will be refunded via Online Payment System if Consumers make deposit/payment by Credit Card via Internet. Consumers will receive money within 3 – 4 working days when HaLongTourVietNam.org do refund. If Consumers make deposit/payment by banking transfer via bank. Consumers will receive money via bank account after one week when Halongtourvietnam do refund!

All Consumers' right will be protected highly by Halongtourvietnam.org.


4.Payment Methods

(All quoted price exclude bank transfer fee)

1. Onepay link (the most recommened due to the convinience, quickness and security)

We require the following information:
Your specific home address
Phone number
Please note that the bank transfer fee is 3 %

2. Credit Card

We accept all major credit cards, except American Express. Please note, as is normal throughout Vietnam, a 3% bank service fee will be charged for payment by Visa and Mastercard and 3.5% for JCB cards.

To make a payment by credit or debit card please email us at [email protected], or fax us on +844-37834286 or phone +844-37834288

We require the following information:

Card type (Visa or master only)
Card holder name
Card number
SBJ (3 digit security code)
Expiry date

Please note this information is kept strictly confidential in line with our privacy policy (LINK TO PRIVACY POLICY SECTION).

3. By bank transfer

Please transfer payment to our bank account details as follows:
Beneficiary name:
Beneficiary Account number:
Bank name:
Bank Address:
Bank Swift codes:

Please note that all bank fees should be paid by the customer.

4. Western Union
Please make a payment to the following details
First name:
Date of birth:
Permanent address:
ID card:
Issued by:
Please give us the 10 digit Money Transfer Control Number (MTCN) so that we can check with our local Western Union service.

Once you have chosen your preferred cruise we require a 30% deposit in order to secure your reservation.

Balance of Payment
The balance should be paid before the departure date.
Failure to do so many result in your reservation being cancelled and there may be a penalty/administrative charge.
Reservations made 1 day before departure should be paid for at the time of reservation and are subject to availability

Once your deposit is received we will confirm your reservation by email (or by fax or post if you prefer) along with the relevant cruise information
Halong Tour Viet Nam Booking Conditions

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